INFORMATION WE COLLECT

For your convenience, you may consult the chart below to see what information we have collected about you in the prior 12 months.

CATEGORY Examples How We Collect This REASON FOR COLLECTION

Identifiers

First name, last name, telephone numbers, e-mail address, postal address, social security number, driver’s license number, and Online ID.

Through the website, in-person, written in a completed form, application or other written correspondence, web chat, by telephone, and/or a third-party survey company.

To market a service or product to you or complete a transaction for you, marketing and promotional efforts, statistically analyze website usage, improve website content and product offerings and customize website content, layout, and services.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Name, telephone number, address, social security number, Online ID, industry, preferred method of contact, and emergency contact.
Employment status, total annual household income, whether you rent or own, and whether you are pre-qualified for a loan.

Through the website, in-person, written in a completed form, application or other written correspondence, web chat, and/or by telephone.

To market a service or product to you or complete a transaction for you, marketing and promotional efforts, statistically analyze website usage, improve website content and product offerings, and customize website content, layout, and services.

Purchasing Preferences

Purchasing preferences, such as area of interest, community of interest, residence of interest, quick move-in of interest, and new home preferences, such as price range, bedrooms, bathrooms, square footage, when would you like to be in your new home, type of home, and other specified amenities.

Whether you are relocating, whether you chatted with an online representative, whether your current home listed with a realtor, and preferred appointment date and time.

Through the website, in-person, written in a completed form, application or other written correspondence, web chat, and/or by telephone.

To market a service or product to you or complete a transaction for you and marketing and promotional efforts.

Commercial Information

Loan information and property records.

Through the website, in-person, written in a completed form, application or other written correspondence.

To market a service or product to you or complete a transaction for you.

Internet or other similar network activity

Internet browsing history, internet search history, and website interaction information.

Through the website.

To market a service or product to you or complete a transaction for you, marketing and promotional efforts, statistically analyze website usage, improve website content and product offerings and customize website content, layout and services.

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the scope of the CCPA, like:
    Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

 

DISCLOSURES OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE

We may use or disclose the personal information we collect for one or more of the following business purposes:

Category Examples Who We Share this With Why do we share it?

Identifiers

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, or other similar identifiers.

We share this information with our service providers, your fellow employees and third parties, such as benefit providers, training vendors, and banks.

We share this information so that these other parties are able to identify you and provide information specific and unique to you in an easily accessible manner. 

We may also share this information to employees to improve and foster communication inside and outside of the workplace.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, address, telephone number, driver's license or state identification card number, insurance policy number, employment, employment history, bank account number, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

We share this information with our service providers, your fellow employees and third parties, such as benefit providers, training vendors, and banks.


However, medical information and health insurance information may only be shared with your benefit providers, or, in the event of an emergency, to qualified medical personnel.


We do not share any financial information.

We share this information so that these other parties are able to identify you and provide information specific and unique to you in an easily accessible manner.


We may also share this information with employees to improve and foster communication inside and outside of the workplace.


Medical and health insurance information will be shared in a limited fashion, to respond to issues related to benefits or in the event of an emergency, in order to save your life.

Purchasing Preferences

Purchasing preferences, such as area of interest, community of interest, residence of interest, quick move-in of interest, and new home preferences, such as price range, bedrooms, bathrooms, square footage, when would you like to be in your new home, type of home, and other specified amenities.

We disclose this information to our resource planning software, sales software, and service software vendors.

We disclose this information to our resource planning software, sales software, and service software vendors to assist with resource planning, sales efforts, and servicing efforts. We disclose this information to our survey company to assist with our surveys.